Privacy Policy

Simplix Studios (“Simplix Studios,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle information when you visit our website, contact us, request information, schedule an appointment, or communicate with us.

1. Information We Collect

Depending on how you interact with Simplix Studios, we may collect:

• Name and business name

• Email address and phone number

• Business, project, or service information you provide

• Information submitted through website forms, scheduling tools, or website chat

• Communications and messages you send to us

• Information related to appointments or service inquiries

• Basic website usage information, such as pages visited, browser type, device information, approximate location, and similar technical information

We collect information that is reasonably necessary to communicate with you, provide our services, operate our website, and improve our services.

2. How We Collect Information

We may collect information when you:

• Submit information through our website

• Contact us by phone, email, or text message

• Use our website chat or communication features

• Schedule an appointment

• Request information about our services

• Communicate with us regarding an existing or potential service relationship

• Interact with our website through cookies, analytics, or similar technologies

3. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests

• Provide information about our services

• Schedule and manage appointments

• Provide and manage services

• Communicate with you regarding your inquiry, appointment, or services

• Send requested follow-up communications

• Manage customer and prospect relationships

• Operate and improve our website and services

• Maintain business records and systems

• Protect our website, systems, and users from fraud, abuse, or security threats

• Comply with applicable legal and regulatory requirements

We do not use information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required by law.

4. SMS and Text Messaging

If you provide your mobile phone number and specifically opt in to receive SMS messages from Simplix Studios, we may use text messaging to communicate with you regarding your inquiry, appointments, services, requested information, or other communications you have authorized.

Depending on the communication, messages may include appointment reminders, responses to inquiries, service-related communications, requested follow-ups, or other messages associated with the purpose for which you provided consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact us using the information provided below.

SMS consent is not a condition of purchasing any goods or services.

We do not sell, rent, or exchange mobile phone numbers or SMS opt-in information for marketing purposes.

Text messaging opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Such information may be shared with service providers and communications platforms only when reasonably necessary to provide, operate, maintain, or support the messaging services you have requested, or as required or permitted by law.

5. Website Chat and Communications

Our website may include chat and other communication features that allow you to communicate with Simplix Studios.

Information provided through these features, including contact information and conversation details, may be collected and used to respond to your request, provide requested information, schedule appointments, and manage communications.

Some website features or communications may use automated or AI-assisted technology. These systems may help us respond to inquiries, organize information, and manage communications.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Operate and secure the website

• Understand website usage

• Measure website performance

• Improve our website and services

• Understand how visitors interact with our website

These technologies may be provided by Simplix Studios or by third-party website, analytics, hosting, or technology providers.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. How We Share Information

Simplix Studios does not sell personal information or customer information as a business practice.

We may provide information to trusted service providers that help us operate our business and deliver requested services. These providers may support functions such as:

• Website hosting and infrastructure

• Customer relationship management

• Scheduling

• Communications

• SMS and email delivery

• Analytics

• Payment processing

• Security

• Technical support

These service providers are authorized to process information only as reasonably necessary to provide services to Simplix Studios or otherwise perform legitimate business functions.

SMS opt-in data and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, enforce our agreements, prevent fraud or abuse, or protect the security of our systems and users.

8. GoHighLevel and Third-Party Technology

Simplix Studios uses third-party technology platforms, including GoHighLevel, to help manage customer and prospect information, communications, forms, scheduling, CRM records, workflows, and related business operations.

GoHighLevel and other service providers may process information on our behalf in connection with the services they provide to us.

Information processed through these platforms may include contact information, communications, appointment information, form submissions, CRM records, and related business data.

Third-party providers operate under their own terms and privacy policies, which may govern their processing of information within their respective platforms.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Communicate with you

• Provide or manage services

• Maintain business and transaction records

• Support customer relationships

• Resolve disputes

• Comply with legal and regulatory obligations

• Protect our legitimate business interests

• Fulfill the purposes described in this Privacy Policy

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Your Choices and Privacy Rights

Depending on applicable law, you may have certain rights regarding personal information we maintain about you. These may include the right to request access to, correction of, or deletion of certain information.

You may also:

• Opt out of marketing communications

• Unsubscribe from email communications

• Reply STOP to opt out of SMS communications

• Reply HELP for assistance with SMS communications

• Contact us with questions regarding your information

Requests may be subject to applicable legal requirements and verification procedures.

12. SMS Opt-Out

You can stop receiving SMS messages from Simplix Studios at any time by replying STOP to the number from which you receive our messages.

After receiving a valid opt-out request, we will process the request and stop sending SMS messages except where permitted or required by law.

You may resume SMS communications in the future by providing consent again through an available opt-in method.

13. Children's Privacy

Our website and services are intended for businesses and general audiences.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

Our website or services may contain links to or integrate with third-party websites, platforms, or services.

Simplix Studios is not responsible for the privacy practices, content, security, or policies of third-party services that we do not control.

We encourage you to review the privacy policies and terms of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy. Continued use of our website or services after an updated policy is published constitutes acceptance of the updated policy to the extent permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or our communications practices, you can contact us:

Simplix. Studios

Email: tyler@simplixstudios.com
Phone: +1 (646) 599-3874
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Website: simplixstudios.com